This is just an advisement, there was no adverse action taken against your account. I was reviewing your server and I noticed that your site seems to be quite popular. If it continues to grow, you will need to start looking at dedicated server plans.
This message is to advise you of a temporary block placed on a file or folder under your account. The account referenced above was found to be consuming an inordinate amount of processor time, to the point of degrading overall system performance.
While we do limit each account to no more than 25% of a system’s CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case. Fortunately, we were able to isolate the cause to a small set of files/folders. Rather than disabling the entire account, we were able to disable just those files/folders.
It was necessary to disable these items to maintain a minimum level of proper service for everyone else. From this point, the following options are available:
a) Block heavy users of your site, if any, that may be causing excessive load.
b) Optimize scripts (php, etc) that may be consuming a large amount of cpu.
c) Upgrade to a dedicated server; your site may have outgrown a shared environment.
Please let us know if you have a solution you feel would resolve this issue. Should a solution not be forthcoming, we are happy to assist you with an upgrade to dedicated services, where your site will have room to grow without affecting other customers. I appreciate your attention to this matter. Thank you.
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"HostGator Warning" was posted on Thursday, April 10th, 2008 at 11:33 pm.